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Support

VERIFIED SUPPORT

How can we help?

Search for answers, browse common support topics or submit a request to the VERIFIED Support team.

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Popular support topics

Account and access Access codes, account recovery and sign-in problems. View help Personal identity verification Help with identity documents, camera checks and verification results. View help Business verification Claim, verify or correct a Business Profile. View help Identifiers Add and verify the email addresses, phone numbers, domains and social profiles you want associated with your VERIFIED identity. View help Affiliations and representatives Manage representative invitations and business affiliations. View help Checks and Verify Now Help with searches, verification requests and interaction results. View help Billing and credits Purchases, credit balances, plans, invoices and refunds. View help Privacy and data Manage visibility, personal data and privacy requests. View help

Security or impersonation concern?

Use a dedicated secure workflow to report impersonation, unauthorised access or a compromised identifier. These requests are handled separately from ordinary support and are never blocked by a plan, credits or an incomplete profile.

Report impersonation Secure my account Report a compromised identifier

Popular help articles

Account and access Why an access code may not arrive 3 min read Business verification How to claim a Business Profile 4 min read Personal identity verification How identity verification works 4 min read Identifiers How to connect and confirm a phone number 3 min read Affiliations How to invite a representative 3 min read Checks and Verify Now What a Verify Now result means 4 min read

Still need help?

Submit a support request and our team will review your case.

Contact Support Check an existing case

You’ll receive a case number and can track replies securely.

Check an existing case

Enter your case number and the email address you used. We will send a secure access code. A case number alone never grants access.

Global online support

VERIFIED provides online support across regions and time zones. Requests are routed according to issue type, account and location.

  • Security cases are prioritised continuously.
  • Dates and times are shown in your local time zone.
  • Support is provided in English initially, with additional languages planned.